Role Name: Engineer
Business Unit: EPS - Hitachi
Location: Chennai, Ambit
Designation: Engineer
Grade/ Job Level: JL1A
Job Code: EPS0601
Roles & Responsibilities/ Job Description:
•
Communicate clearly and precisely with customers
in written and verbal form, and maintain accurate and timely records in our
case tracking system
•
Maintain ownership of tasks given and should
drive other teams as needed
•
Accountable for the tasks and ensure that it
completed diligently
•
Analysing/documenting problems, recommending
solutions, & highlighting issues to leadership team
•
Enthusiastic to work in challenging environment
•
Organize ideas and communicate oral messages
appropriate to listeners and situations
•
Adhere to process and policies, should
demonstrate CSS Corp values
•
Team player and should act as a role model to
the team
•
Should be sharing the Daily reports before
logout
•
Problem-solving skills and ability to navigate
challenging situations in a professional manner.
•
Experience providing direct support to external
customers by phone, electronically.
•
Understand on Storage components and
infrastructure
Eligibility Criteria to Apply
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Excellent organizational skills –ability to
prioritize, manage, multi-task, and execute projects cross- functionally.
•
College Degree – Preferred should have basic
knowledge on storage
•
Should have worked in an Enterprise environment
•
Able to apply non-linear thinking to
problem-solving.
•
Ability to call customers and resolve issues
•
Should be adhering to the built in SOPS
•
Should ensure that the cases and emails are
handled within the shift duration without backlog.
