Role Name: Engineer
Business Unit: EPS - Hitachi
Location: Chennai, Ambit
Designation: Engineer
Grade/ Job Level: JL1A
Job Code: EPS0601
Roles & Responsibilities/ Job Description:
• Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in our case tracking system
• Maintain ownership of tasks given and should drive other teams as needed
• Accountable for the tasks and ensure that it completed diligently
• Analysing/documenting problems, recommending solutions, & highlighting issues to leadership team
• Enthusiastic to work in challenging environment
• Organize ideas and communicate oral messages appropriate to listeners and situations
• Adhere to process and policies, should demonstrate CSS Corp values
• Team player and should act as a role model to the team
• Should be sharing the Daily reports before logout
• Problem-solving skills and ability to navigate challenging situations in a professional manner.
• Experience providing direct support to external customers by phone, electronically.
• Understand on Storage components and infrastructure
Eligibility Criteria to Apply
• Excellent organizational skills –ability to prioritize, manage, multi-task, and execute projects cross- functionally.
• College Degree – Preferred should have basic knowledge on storage
• Should have worked in an Enterprise environment
• Able to apply non-linear thinking to problem-solving.
• Ability to call customers and resolve issues
• Should be adhering to the built in SOPS
• Should ensure that the cases and emails are handled within the shift duration without backlog.
