Role Name: Customer Service Agents – German Language
Business Unit: EPS– Hitachi Vantara
Location: Mauritius
Designation: Technical Support Engineer
Grade/ Job Level: JL1
Job Code: EPS0801
Roles & Responsibilities/ Job Description:
1. Provide support through Voice, Chat, Email & remote assistance (universal agent)
2. Provide WOW customer experience
3. Research required information using available resources
4. Manage and resolve customer complaints
5. Provide customers with product and service information
6. Enter new customer information into system
7. Ability to follow processes, meet and exceed KPIs
8. Identify and escalate priority issues
9. Case/Ticket documentation
10. Adhering to standard operating procedures required by the process and organization
11. Awareness of relevant service levels
Eligibility Criteria to Apply
• School Certificate or Higher School Certificate with 6 months to 1 year experience.
• German Proficiency Language Native or near native speaker.
• Good understanding of French and English languages.
• Associate Level.
